Privacy policy
Privacy Policy
Wildheart Club respects your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order or contact us.
This policy is written for our customers in South Africa and is intended to align with the Protection of Personal Information Act, 2013, commonly known as POPIA.
Who We Are
Wildheart Club is operated as a sole proprietorship in Cape Town, South Africa. We sell children’s sensory and creative activity kits through our online store.
For privacy questions, you can contact us at:
Hello@wildheartclub.co.za
WhatsApp: +27 78 017 1425
Information We Collect
We may collect personal information when you:
Visit our website
Place an order
Create an account
Contact us by email, WhatsApp, social media or website form
Sign up for updates or marketing
Interact with our website or online store
This information may include:
Name and surname
Email address
Phone number
Delivery address
Billing information
Order details
Payment confirmation details
Messages or enquiries you send to us
Website usage information, such as device, browser and cookie data
We do not intentionally collect personal information from children. Our products are intended to be purchased by adults.
How We Use Your Information
We use your personal information to:
Process and deliver your order
Communicate with you about your order
Respond to enquiries
Provide customer support
Manage returns, refunds or delivery issues
Improve our website, products and customer experience
Send marketing messages where you have consented or where the law allows
Keep records for tax, accounting, legal and business purposes
Protect our website, customers and business from fraud or misuse
Payments
Payments may be processed through third-party payment providers.
We do not store your full card details on our own systems. Payment information is handled by the relevant secure payment provider according to their own privacy and security processes.
Sharing Your Information
We only share your personal information where reasonably necessary to run our business, fulfil your order or comply with the law.
This may include sharing information with:
Shopify, as our ecommerce platform
Payment providers
Courier and delivery partners
Email, hosting, analytics or website service providers
Professional advisers, where necessary
Authorities or regulators, where required by law
We do not sell your personal information.
Marketing
If you sign up for marketing or updates, we may send you occasional messages about Wildheart Club products, launches, offers or content.
You can unsubscribe from marketing at any time by using the unsubscribe link where available, by contacting us at Hello@wildheartclub.co.za, or by messaging us on WhatsApp at +27 78 017 1425.
Cookies and Website Data
Our website may use cookies and similar technologies to keep the store working, remember preferences, analyse website use and support marketing.
You can read more in our Cookie Policy.
How We Protect Your Information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
No website, email or online system can be guaranteed completely secure, but we aim to use trusted platforms and reasonable safeguards.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required for legal, tax, accounting, customer support or legitimate business purposes.
Cookies and Website Dat
This Cookie Policy explains how Wildheart Club uses cookies and similar technologies on our website.
What Are Cookies?
Cookies are small files stored on your device when you visit a website. They help websites work properly, remember information and understand how visitors use the site.
How We Use Cookies
We may use cookies to:
Keep the website and checkout working properly
Remember your preferences
Keep items in your cart
Understand how visitors use our website
Improve our website and customer experience
Support marketing, where applicable
Types of Cookies We May Use
Essential Cookies
These cookies are needed for the website to work. They support functions such as cart, checkout, security and account access.
Performance and Analytics Cookies
These cookies help us understand how visitors use the website, such as which pages are visited and where improvements may be needed.
Marketing Cookies
These cookies may help us show relevant content or measure the performance of marketing, where applicable.
Third-Party Cookies
Some cookies may be set by third-party services we use, such as Shopify, payment providers, analytics tools or social media platforms.
These providers may process information according to their own privacy and cookie policies.
Managing Cookies
You can manage or block cookies through your browser settings.
If you block certain cookies, some parts of the website may not work properly, including cart or checkout functions.
Personal Information
Where cookies collect or link to personal information, we handle that information according to our Privacy Policy.
Updates to This Policy
We may update this Cookie Policy from time to time. The latest version will be published on our website.
Contact
For questions about cookies or privacy, contact us at:
Hello@wildheartclub.co.za
WhatsApp: +27 78 017 1425
Your Rights
You may contact us to:
Ask what personal information we hold about you
Correct or update your personal information
Ask us to delete personal information where legally possible
Object to certain processing
Withdraw marketing consent
Ask questions about how your personal information is used
To make a privacy request, contact us:
Hello@wildheartclub.co.za
WhatsApp: +27 78 017 1425
We may need to verify your identity before assisting with certain requests.
Third-Party Links
Our website may contain links to third-party websites or platforms, such as payment providers, social media pages or delivery partners.
We are not responsible for the privacy practices of third-party websites. Please review their privacy policies if you use their services.
Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website.